Bryan's battle with Comcast Cable.

I know this is a little out of sorts of what is usually posted, but here goes my 7 month battle with my cable through Comcast.

It all kind of started back in February. I had just got a new job and moved from Indiana to Virginia. Awesome. When I called to have my cable switched over I was told I had to disconnect my service and start new service. Fine, I thought. I'll pay the extra fees to have reconnected. I was then told that I would lose my NHL center ice package which cost around $150 for the full season, but I could re-buy at the discount of half a season for $120 for the next two months. I thought that was ridiculous so I said no. I lost about $50-60 on the package. Refund? Nope.

So I moved and got cable/internet/phone hooked up in Virginia. Well sort of. The boxes were all hooked up, and none of the premium channels I paid for were working, but that has really hard to tell since I was not provided with remote controls for either one of my boxes and I was not given the wireless router I requested.

After getting two seperate trips out by Comcast technicians, I finally had my remotes and got the premium channels on my cable boxes.

Well I get a bill then from Indiana where I had service showing that I was still paying for service for when I was gone. So needless to say I was mad. I call and they show that I had returned my cable box in Indiana two weeks after I moved to Virginia. After a few phone calls I finally had that straightened out my bill fixed.

Fast forward to October. The only blips in that time were having my box pixelate like crazy on some channels and an occasional bad DVR recording.

Well the bad DVR recordings started to get worse. It seemed that almost every other recording was unwatchable. They would freeze, go to black, and stop. OK, fine I thought. DVR is worn out. I'll call and get a new one. I talked to guy through the online chat and he told me I could just take it in and swap it out in the morning. Cool I thought. I asked him is that all I have to do, and he said yes. Knowing what I had to go through in the past with new boxes I was very skeptical, but I thought maybe they had changed.

I was wrong. Dead wrong. I get the new box home and hook it up. Box does nothing. It turns on and that's about it. I had to leave for work and I though when I got home, the box would connect to Comcast and I'd be cool. Nope. Not even close. So I then hop back online and with a guy again get the box activated and knowing what I knew before made sure my premium channels worked. They did not. I got him to fix them and I thought I was set.

Well turns out my new DVR was never activated. I get back online again, with the subject line of my problem "DVR does not appear to be activated." The CSR has me then power cycle my box (which I knew would do nothing, but did it anyway). After messing around with it a little more and after getting really annoyed she pipes back in "Your DVR service is not activated on your box." THAT'S WHAT I SAID IN THE SUBJECT LINE OF THE MESSAGE! So then I find out that I cannot have my DVR service activated until tomorrow. Why was I not told that when I got the box that I would have to go through all this? Or why was this not all set up when I picked up the box?

So tomorrow we will see if I can get my DVR service to work. If not expect another post.

Also-- Comcast here in Northern VA, change the trailers you play in the background of the OnDemand service. It has only been playing the same two for the last month.

FIN